SMT equipment service for your line - and everything around it
CORE-emt is at your service
Every hour your SMT line stands still costs you output, delivery dates and a good deal of nerves.
That's why our SMT equipment service is built around one simple goal: keeping your production running - and getting it back on track fast if something goes wrong.
Our main area is the complete SMT line. But production doesn't stop at the line - and neither do we.
We also deliver and service the machines and solutions around it, from X-ray component counters to SMD storage solutions and much more.
So whether it's a machine on the line or the equipment that keeps it supplied, you have one partner to call.
CORE-emt's in-house service team handles installations, training, service and maintenance visits, on-call support, online remote support and on-site service.
For us, SMT equipment service isn't an add-on - it's how we make sure the equipment you invest in performs from day one and keeps performing for years.
Discover our main services
What our SMT equipment service covers
Installation
- ready to produce from day one
Whether it's a single machine, a full line or equipment around it, our in-house team handles the installation from start to finish.
We set up, calibrate and test your equipment, and we hand it over ready for production.
Service & maintenance
- fewer surprises, more uptime
Planned SMT equipment service keeps your machines accurate and catches wear before it turns into downtime.
Our engineers follow the manufacturer's recommended intervals, so your line runs the way it was designed to.
Support
– help when you need it
Our support covers on-call support, online remote support and on-site visits.
Customers also get access to our ‘support & issue solver’ system.
Some issues can be solved remotely in minutes, and when a problem calls for hands on the machine, an engineer comes to you.
Training
- get more out of your equipment
Confident operators mean fewer stops, less scrap and machines that deliver what you invested in.
That's why our service engineers also train your team on the machines and solutions we deliver.
Contact the service team
Get in contact with the service team by phone, mail or leave a message
We are here to service & support you
Alongside installation and ongoing maintenance of the SMT solutions we deliver, we also offer a range of additional services.
Below, you find an overview of additional services designed to support your production.
We offer and perform on-site support. Contact the Service department to book on-site support.
Note: To reduce downtime and eliminate some on-site visits, we recommend you take a look at the Connected remote support, that could be a good option for your company.
We offer on-call support as an assistance service and support.
In some cases, it on-call support is a booked a service, that ensuring a specific service specialist as at your call in the agreed period of time.
In other cases, it on-call support is an urgent issue that need on-call professional assistance.
Not every problem needs an Field Service Engineer at your door. With CORE-emt's online remote support, many issues that used to require an on-site visit can now be solved off-site, so your line gets back up sooner.
Show us the problem on video, and our engineers see what you see. They can ask the right questions and guide your team step by step towards a fix.
We can also access your offline tools, which gives us a fuller picture of what's going on. We don't connect directly to individual machines, but in some cases we don't need to.
And if the issue does need hands-on attention, we will plan an on-site visit.
As a CORE-emt customer, you get access to something extra: an exclusive SMT line assessment, a simple way to find out how much more your line could deliver.
You spend a day with one of our SMT line specialists. Together, you look at your production, processes and workflow, and you walk away with concrete ideas to improve quality, boost efficiency and help your line reach its full potential.
Not a customer yet? This is one of the benefits waiting for you once your CORE-emt equipment is up and running: a partner who keeps helping you get more out of your investment.
Getting a machine back up is much easier with a part that fits and works exactly as it should. That's why we supply original spare parts for the SMT equipment we sell, so you get the quality and performance the machine was built for.
Ordering spare parts is simple
Contact our service department and include:
- The machine ID
- The spare part number
With both details, we can find the right part and get it on its way with no back-and-forth.
Note: when a model is discontinued, some of its spare parts may be discontinued too. If that happens, our service team will help you look at your options.
This system gives our customers easier access to the CORE-emt service team. The ‘Support & issue solver’ system is made to provide you and your colleagues transparency, documentation and full overview of your company’s ongoing and solved support and issue cases.
Note: First time users will have to contact our Service Department to get access to get the Support & issue solver system.
We offer training when:
- New equipment has been installed at your factory
Your team learns to run the new machine with confidence from the first shift. - Your team wants to level up
Operators who have worked with a machine for a while brush up their skills and get more out of the equipment they use every day. - You have hired new people
New employees get up to speed with your SMT equipment faster - and your experienced staff can stay focused on production.
Our inhouse team offers thorough inspection, calibration, and repair of Yamaha feeders - with full reporting.
Let us take the hassle out of feeder maintenance and help you keep your SMT line running at its best.
Read more info about our feeder repair service.
As an extra service and support sublimit CORE-emt continuously develop their own useful quick guides & cheat sheets on topics we experience our customers would benefit from.
The cheat sheets & quick guides are handed out when needed as a part of service & maintenance visits or training courses.
Why choose CORE-emt for SMT equipment service?
Local engineers, short response times
We deliver SMT equipment service across Scandinavia and the Baltic region, close to your production.
Process understanding, not just parts
We look at how the whole line and the equipment around it work together – not just the machine in front of us.
In-house expertise
In-house expertise. Our own trained engineers know the SMT equipment we deliver inside out.
Meet the service team
Say hello to the people behind the service.
Field Service Engineers Randika, Sebastian and Christopher, and Service & Process Engineer Kasun are here to ensure smooth installations, reliable maintenance, hands-on training and fast support whenever you need it.
Pictured from left; Randika, Sebastian, Kasun & Christopher
– always at your service!
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SMT equipment service contracts
Predictable costs - smoother production
With a service contract, maintenance happens on schedule - not when something breaks. You plan your budget, we plan the visits and your line keeps running.
Contracts run for 1 year.
Your SMT equipment service contract includes:
- All maintenance parts – no unexpected invoices
- Start-up support after each service visit
- Free hotline support
- Free software updates, so your machines always run the latest version
- Free backup service – your data is safe
- Automatic renewal, so your coverage never lapses
- unless you choose to end it
Frequently asked questions about SMT equipment service
Here you find answers to the most asked questions about our SMT equipment services
At least once a year. Grease dries out over time, and dry parts wear faster. A yearly service keeps everything moving smoothly and helps you avoid unplanned stops.
Running a production with more than one shift? Then your machines are working harder, and extra care is needed.
We'll help you find the right amount of service visits based on your production.
Sometimes, yes. Either phone or with online remote support, our engineers can find the cause and guide your team to a fix.
When remote help isn't enough, we plan an on-site visit.
No. PCB assembly is more than the SMT line - and so is our SMT equipment service.
We also offer service on the equipment around it, like X-ray component counters and storage solutions that we offer. Get in touch and tell us about your SMT line supporting units – we'll take it from there.
One partner - one phone number - one service partner
You can still book SMT equipment service and support whenever you need it.
A contract simply gives you priority, fixed costs and maintenance you don't have to remember - we do it for you.
Let's keep your production running
Want to know what SMT equipment service could look like for your production?
Talk to our service team - we're happy to take a look at your line and suggest a plan that fits.