Service on SMT machinery

CORE-emt at your service! We aim to provide the best service in the SMT industry

CORE-emt's in-house service team perform installations, service & maintenance visits and provide both on-call support, connected remote support & on-site services. Our in-house service engineers are located in several countries.

Apart from offering machinery the complete SMT line, we take pride in offering the best SMT service and support for our costumers on SMT line machinery and other SMT equipment.

Installation

CORE-emt

Our inhouse service team performs installations 

Service & maintenance

CORE-emt

Our service team perform service & maintenance  

Support

CORE-emt

We offer on-call support, connected remote support and on-site support 

3rd part

CORE-emt

We also offer service on 3rd part
equipment

Contact the Service team

Get in contact with the service team by phone, mail or leave a message

We are here to service & support you

CORE-emt support options like this connected remote support
CORE-emt connect remote support illustration

We offer and perform on-site support. Contact the Service department to book on-site support.

Note: To reduce downtime and eliminate some on-site visits, we recommend you take a look at the Connected remote support, that could be a good option for your company.

The Connected remote support is a smart connection box, you purchase and have in your factory. The Connected remote support box provides a secure encrypted webservice that enables a CORE-emt service specialist to access your equipment, server or network.

Simply plug the connection box into the equipment, server or network in your factory that need our support. No software is installed, and it even works on off-line equipment or in closed networks.

Issue solving, that earlier required an onsite visit, can now in many cases be solved off-site I with CORE-emt’s ‘connected remote support’.

Contact our Service Department if you want to know more about the Connected remote support option's possibilities and price.

We offer on-call support as an assistance service and support.

In some cases, it on-call support is a booked a service, that ensuring a specific service specialist as at your call in the agreed period of time. 

In other cases, it on-call support is an urgent issue that need on-call professional assistance.

This system gives our customers easier access to the CORE-emt service team. The ‘Support & issue solver’ system is made to provide you and your colleagues transparency, documentation and full overview of your company’s ongoing and solved support and issue cases. 

Note: First time users will have to contact our Service Department to get access to get the Support & issue solver system. 

As an extra service and support sublimit CORE-emt continuously develop their own useful quick guides & cheat sheets on topics we experience our customers would benefit from.

The cheat sheets & quick guides are handed out when needed as a part of service & maintenance visits or training courses

Meet the service team

The CORE-emt service team consists of 3 inhouse Field Service Specialists that handle all installations, service, maintenance and support in our area.

Presenting from right; Randika, Brian, Michael & Simon. 

Meet the core-emt service team

We service

We service YAMAHA SMT machines
We service BTU reflow ovens
We service Nutek conveyors
We service I-pulse machines
We service Achat5 pcb conveyors
SMT Service Manager tells about service contracts at CORE-emt

Service contracts

A service contract run with a 1 up to 3 year duration

  • Includes all maintenance parts

  • Startup support after service

  • Free hotline support

  • Free software updates

  • Free backup service

  • Automatically renewed unless termination

"A service contract will secure that you always have the newest software on your unit, furthermore you'll have a smoother running line, when service is scheduled according to your service contract"

Steen V. Haugbølle
Managing director, CORE-emt A/S